TrustaBit Blockchain For Flight Delays

The aviation world is progressing very rapidly. Every year the number of passengers has increased. The number of fleets also increased. This has led to the increasingly heavy hours of flight service. The more dense flying hours this makes the more dense the number of aircraft taking off, not infrequently the plane that should be landing must wait for a few hours because it must be alternated with another plane.

These delays sometimes take a long time. What can happen is a delay on the next flight hour. And the most severe is the felling until it has to be canceled. This is causing losses for passengers. Many airlines do not pay attention to this delay or cancel problem. Many passengers do not get compensation for the problem. Though the passengers have been harmed in the matter of time.

This is of particular concern to TrustaBit, a device or software that can provide compensation for these delays and cancellations. In exchange for TrustaBit will provide a voucher that is automatically received by the passengers when there is a delay or cancellation. So it is expected that with this platform to make the passengers get their rights well.

Actually there is a great right which is owned by the passengers. This right is estimated at $ 3.3 billion per year. An earlier agency AirHelp has facilitated some of these consumer complaints. Since 2013 AirHelp has collected $ 85 million of the rights to be met by airlines. These funds are still far from what they are supposed to pay. And 25% of the funds are paid to AirHelp as feedback because it has helped them get their rights.

The Problem

Although AirHelp has helped many passengers gain their rights. There are still some issues that need to be fixed. There are still many loopholes that make the passengers have trouble sending some posts so that their unrest can be accepted. Passengers should really explain to the call center what they experienced, after which they assess whether it is entitled to compensation from the airline or not. If yes they will get their right in the form of vouchers that they can melt into money. By the time the voucher reaches the passenger, customer loyalty has declined. The frustration of this customer experience can affect the airline's reputation and future sales. some ways, because unsatisfied customers can post negative social media posts, share bad reviews online and offline, and bring their future business to competitors.

The solutions From TrustaBit

The issue is of concern to TrustaBit. TrustaBit bridges the problem by building an emotional connection between passengers and airlines. When you deploy TrustaBit to your environment, users can be compensated immediately based on defined business criteria. You will get your vouchers when your report is accepted by customer service. This will allow you to make decisions correctly when you first improve your brand loyalty.

Benefits that you will get if using this platform is :

- Improve your brand's perception and brand loyalty with consumers.

- Educate direct and indirect customer service fees.

- Lower your churn rate while increasing revenue.

- Produce custom email based on consumer behavior through marketing automation.

- Use smart contracts and Blockchain technology to automatically email customer vouchers.